Terms and Cancellation Policy

Appointments may be booked through the clinic's online booking system or by contacting the clinic directly. Your booking is subject to availability and the information shown at the time of booking.

Please make sure the contact information you provide is accurate so that we can send confirmations, forms and appointment information.

The full £120 fee for the Initial Consultation and Report of Findings is taken at the time of booking.

This fee does not include the first adjustment. Where it is clinically appropriate for you to start care and you are happy with the recommended care plan, time is allowed for your first adjustment at the Report of Findings appointment.

We currently ask for at least 48 hours' notice if you need to cancel or reschedule an appointment.

Any updated cancellation terms shown during booking should take precedence if they have been clearly provided to you before you confirm the appointment.

If you arrive late, we may need to shorten or reschedule the appointment so that later patients are not delayed. Any fee consequences should follow the cancellation policy and the terms shown when you booked.

Where the clinic offers prepaid care plans or appointment packages, the fee and any package-specific terms should be shown before purchase.

You remain free to decide whether to continue care. Any refund, credit or outstanding balance relating to a prepaid package will be handled according to the package terms supplied at purchase and applicable law.

Booking an appointment does not guarantee that a particular treatment will be provided. Clinical decisions depend on your history, examination findings, consent and whether the practitioner considers the proposed care appropriate and safe.

If the clinic believes another healthcare professional or urgent medical assessment is more appropriate, you may be advised or referred accordingly.

Patient experiences vary. Information on this website, including testimonials and before-and-after material, does not guarantee a particular result, timeframe or outcome.

Website content is provided for general information and should not be used to diagnose a condition or replace individual medical advice.

We aim to keep information accurate and current, but healthcare guidance, fees, opening hours and third-party services can change.

The website may link to third-party services, including PracticeHub, professional registers and external information sources. We are not responsible for the content, availability or privacy practices of third-party websites.

If you are unhappy with any aspect of your experience, please contact the clinic so that the issue can be considered promptly and fairly.

If your concern relates to professional conduct and cannot be resolved directly, information about raising a concern with the General Chiropractic Council is available at gcc-uk.org.

We may update these terms from time to time. The version that applies to a booking is the version made available to you at the relevant time.

These website and appointment terms are intended to be governed by the laws applicable in England and Wales, subject to any mandatory consumer rights that apply.